Stack City BBQ Hiring Shift Leaders – Benefits & Bonuses
$27,040–$31,200 year
On-siteAustin, Texas, United States
Job Summary
Deliver exceptional hospitality by coaching the team to follow the G.U.E.S.T. framework for every guest interaction. Drive sales through thoughtful upselling, suggestive pairings, and reinforcing menu highlights. Enforce standard operating procedures for food safety, station setup, and service flow. Supervise front-of-house and back-of-house staff by assigning roles, monitoring performance, and providing real-time feedback. Conduct shift briefings to ensure team members understand daily goals, specials, and promotions. Monitor check times, ticket accuracy, and order completion to meet service benchmarks. Complete opening and closing duties, including cash reconciliation and shift reports. Identify coaching opportunities and collaborate with management on training plans. Assist with inventory counts, stock levels, and ordering when required.
Required Qualifications
- At least 18 years of age
- High school diploma or equivalent
- 2+ years of experience in a fast-paced restaurant environment, including supervisory responsibilities
- Proven track record of delivering hospitality excellence and meeting sales targets
- Strong knowledge of restaurant systems and SOPs, with a focus on accountability and consistency
- Excellent communication, leadership, and conflict-resolution skills
- Ability to multitask under pressure and adapt to changing priorities
- Availability to work flexible shifts, including mornings, evenings, weekends, and holidays
- Food Safety Certification (or willingness to obtain)
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