SSD Director of Enterprise Accounts
Remote
Job Summary
Lead executive business reviews, strategic planning sessions, and long-term account planning for assigned machinery, manufacturing, infrastructure, and government enterprise customers. Build trusted relationships with C-suite leaders across procurement, operations, engineering, and finance to drive alignment between Evans and customer priorities. Develop and execute multi-year strategic account plans focused on revenue growth, retention, and solution expansion while championing operational consistency and continuous improvement. Own financial performance by partnering with Finance to improve profitability, forecasting, and budget planning. Resolve operational escalations, evaluate market trends, and introduce new solutions to strengthen partnerships and ensure sustainable, profitable growth.
Required Qualifications
- Executive decision maker relationship management
- Industry & Customer Leadership
- Executive Business Reviews (EBRs)
- Strategic planning sessions
- Long-term account planning
- Multi-year strategic account plans
- Revenue growth
- Customer retention
- Profitability
- Solution expansion
- Industry evaluation
- Customer business strategy evaluation
- Capital projects evaluation
- Market conditions evaluation
- Contract strategy
- Commercial discussions
- Strategic initiatives
- Cross-functional alignment
- Sales oversight
- Operations oversight
- Operational Excellence oversight
- Pricing oversight
- Carrier Development oversight
- Carrier Procurement oversight
- Claims oversight
- Technology oversight
- Billing & Finance oversight
- New revenue opportunities identification
- Wallet share increase strategies
- Competitive threats evaluation
- Market trends evaluation
- Proactive growth initiatives
- Facility launches support
- Capital projects support
- Expansion initiatives support
- Operational consistency
- Continuous improvement
- Key performance indicators monitoring
- Service metrics monitoring
- Claims performance monitoring
- Customer satisfaction monitoring
- Executive-level operational challenge resolution
- Customer escalation resolution
- Lessons learned capture
- Standardization across projects
- Financial performance ownership
- Customer profitability improvement
- Forecasting improvement
- Budget planning
- Revenue monitoring
- Gross profit monitoring
- Cost-to-serve monitoring
- Account health monitoring
- Operational efficiencies identification
- VP of Strategy & Operations collaboration
- Industry and division-wide initiative execution
- Customer intelligence sharing
- Best practices sharing
- Standardized enterprise account management processes development
- Internal team mentorship on customer strategy
- Internal team mentorship on industry trends
- Internal team mentorship on specialized logistics solutions
- Executive partnership strength
- Customer relationship growth
- Account financial performance
- Alignment of Evans' people, solutions, and strategy with customer's long-term business objectives
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