Sr. UX Researcher (Remote)
$180,000–$221,000 year
RemoteUnited States
Job Summary
Lead end-to-end research initiatives to deeply understand patient and provider needs, translating insights into product experiences that improve mental health care workflows. Partner with Product, Design, Engineering, and Data teams to define research roadmaps, identify high-impact opportunities, and turn signals from users and analytics into actionable product direction. Balance speed and rigor by framing ambiguous questions into clear, decision-oriented plans that directly inform "build or don't build" choices within tight timelines. Collaborate constructively with cross-functional partners to align on risks and translate findings into design principles.
Required Qualifications
- 5+ years of User Research experience with demonstrated success of building and scaling B2B SaaS, productivity tools, or operations platforms, with a clear track record of driving measurable impact in user retention, workflow efficiency, or task automation
- The ability to frame ambiguous product questions into clear, decision-oriented research plans
- Experience connecting research questions directly to 'build / don't build / what to build' decisions
- Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals
- The capacity to balance speed, rigor, and product constraints, such as proposing realistic research plans for a one-month timeline
- Experience influencing product strategy through research
- Experience collaborating with PM, Design, Analytics, and other partners. This includes aligning with PMs on decisions and risks, challenging product direction constructively, and translating insights into design principles
Desired Qualifications
- Experience conducting research with audiences in a multi-sided marketplace, such as consumers and professionals
- Has conducted research across multiple connected product surfaces, such as mobile and web
- Past work with internal clinical, support, operations, or other expert teams
- Healthcare, mental health, or another sensitive product area exposure and experience
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