Sr. UX Researcher
$150,000–$185,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Consult cross-functional partners on research questions, selecting appropriate methods and tools to answer them. Conduct research across the product lifecycle via unmoderated prototype tests, lab studies, online interviews, observational tests, surveys, and benchmark studies. Craft memos and reports delivering clear insights, surfacing timely signals, communicating key learnings, and driving actionable recommendations. Own and evolve the design research enablement program, including training, tools management, and process consulting to help non-researchers gather data. Work with analytics, strategy, and other insights teams to deliver a holistic view of product performance and subscriber needs. Leverage innovative research methodologies and AI-enabled tools to streamline workflows. Manage relationships with external research agencies and vendors to ensure high-quality deliverables and optimal resource allocation. Champion a consumer-centric mindset throughout the organization. This role defines the future of Peacock's commercial product experiences on the Product Research and Consumer Insights team. The position reports to the Vice President of User Research and Consumer Insights and collaborates with Product, Design, Analytics, and Product Marketing.
Required Qualifications
- 7+ years of experience in consumer product research or consumer insights for ecommerce or subscription products, or a related industry
- Expertise in designing, executing, and analyzing a wide range of qualitative and quantitative methodologies (e.g., in-depth interviews, prototype tests, card sorts, diary studies, focus groups, surveys, correlation analyses, etc.)
- Experience adapting research methodologies for benchmarking or iterative testing
- Deep understanding of the strengths and weaknesses of different research methods and when and how to apply them
- Experience enabling and advising others in research best practices
- Demonstrated success using data and insights to influence business decisions and impact product direction
- Skilled at digging into data to identify insights beyond what's visible on the surface and connecting findings back to underlying questions
- Strong analytical skills with the ability to combine insights across consumer research with behavioral data insights
- Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week
Desired Qualifications
- A genuine passion for entertainment and media, and a deep curiosity about culture and trends as they relate to products and user experiences
- Proficiency in qualitative and quantitative analysis, as well as basic data visualization
- Experience thriving in a highly dynamic, matrixed organization
- Strong communication skills with proven ability to synthesize crucial insights and influence key stakeholders
- Comfortable working independently and driving initiatives, while collaborating closely with partners
- Balancing ownership of multiple projects simultaneously, and leading broader initiatives
- Demonstrated ability to exercise strong judgment in ambiguous situations
- Exceptional presentation and storytelling skills
- Familiarity with emerging technologies and AI-enabled tools, with the ability to apply them pragmatically to streamline and improve research approaches, workflows, and visualizations
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