Sr. Transplant Coordinator (Care Coordination) - Remote

Resolve department escalations by collaborating with internal departments and vendors, and represent the team in cross-functional meetings to provide strategic insights. Lead vendor relationships and drive process improvements while acting as a subject matter expert for transplant claims and contracts. Ensure claims are priced and paid correctly by working with the Claims Team and vendors, then document complex systems and workflows for Case Management, Specialty Rx, and elevated reviews. Provide guidance on all process enhancements and deliver training to internal staff and external clients as needed. Serve as a backup for the Case Management Supervisor, offering support on complex problem-solving and stakeholder communication.