Sr. Technical Writer
On-sitePleasant Grove, Utah, United States
Job Summary
Plan, write, and maintain API reference documentation, developer guides, integration tutorials, and release notes for the Alianza Developer Portal. Evaluate generated documentation output from OpenAPI spec pipelines and refine API quality. Define documentation processes, create style guides covering terminology and code samples, and collaborate with Engineering and Product teams to ensure accuracy. Review existing content, attend product demos, and gather feedback from the developer community to iterate workflows. Manage content migrations in Oxygen XML and Paligo while delivering results in a fast-paced, autonomous environment.
Required Qualifications
- 7+ years of experience authoring technical documentation, with at least 3 years focused on API or developer-facing documentation.
- Demonstrated experience writing REST API documentation, including API reference, authentication flows, error handling, and code samples.
- Familiarity with OpenAPI/Swagger standards and tools used for documenting APIs.
- Excellent written and verbal communication skills with a strong command of English grammar and technical style.
- Ability to navigate ambiguity, identify the right subject matter experts, and advocate for quality documentation across teams.
- Portfolio of developer-facing documentation including API reference, integration guides, tutorials, and/or style guidelines.
- Self-starter with the ability to manage multiple projects in a dynamic environment.
Desired Qualifications
- Experience with developer portal platforms such as Kong Konnect, Redocly, or similar.
- Familiarity with Oxygen XML Author (DITA XML) and/or Paligo (cloud-based CCMS for DocBook XML).
- Experience with docs-as-code workflows, including Git and CI/CD pipelines.
- Knowledge of HTML, CSS, and Markdown for documentation formatting and portal customization.
- Experience in SaaS, telecom, or VoIP environments.
- Experience working on a global product with partners across multiple time zones.
- Familiarity with voice APIs, SIP, or real-time communications infrastructure.
- Strong interest in AI-assisted documentation tools and emerging developer experience standards.
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