Sr Technical Svc Spec

Triage customer inquiries and field defect reports for the Affera Mapping and Ablation system, prioritizing issues based on severity and impact. Analyze usage data and error logs to identify quality warning signs before they escalate, managing complex cases from initial assessment to resolution. Coordinate with global technical service, quality, and domestic sales teams to gather necessary information and execute corrective actions while maintaining compliance. Escalate unresolved matters and visualize project progress to drive continuous improvement in product quality and customer satisfaction.