Sr. Technical Services Application Scientist
$78,000–$156,000 year
On-siteMadison, Wisconsin, United States
Job Summary
Receive and document incoming customer communications, then lead troubleshooting of assay issues through root cause investigation, experiment design, study execution, and data analysis. Conduct bench-level experiments in several product areas, prepare technical reports, and develop training materials for internal and external customers. Coordinate with development and marketing teams for new product implementation, draft technical protocols, and communicate customer feedback to drive product enhancements. Lead complex projects, sit on core teams, and develop white papers while training and mentoring team members. Travel 35% of working time away from the work location, including overnight or weekend trips.
Required Qualifications
- Bachelor's Degree in Life Sciences or field as outlined in the essential duties
- 10+ years of experience in the life sciences industry
- 5+ years of experience working in a molecular diagnostic or clinical laboratory
- 5+ years of experience working in next generation sequencing
- Demonstrated advanced proficiency or coursework with molecular biology techniques and Real-Time- polymerase chain reaction (PCR) Assays
- Demonstrated advanced knowledge of clinical lab regulations for computer aided planning (CAP), clinical laboratory improvement amendments (CLIA), invitro diagnostic regulation (IVDR), and food and drug administration (FDA)
- Demonstrated understanding of statistical and mathematical methods in biology or genetics
- Advanced data analysis skills and analytical aptitude
- Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, Access, and OneNote
- Demonstrated ability to perform the essential duties of the position with or without accommodation
- Authorization to work in the United States without sponsorship
- Ability to travel 35% of working time away from work location, may include overnight/weekend travel
Desired Qualifications
- Master's Degree in Life Sciences, or field as outlined in the essential duties
- 10+ years of experience working in a medical device field within a regulated environment, such as ISO 13485, food and drug administration good manufacturing practice FDA GMP, or United States Department of Agriculture (USDA)
- 7+ years of experience working within quality system regulations and service requirements defined therein
- 7+ years of experience analyzing data with tools, to include JMP statistical software
- 5+ years of experience working in a technical support function
- Demonstrated knowledge of laboratory chemistry
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