Sr. Technical Project Manager, Axon 911
$120,060–$160,080 year
HybridNew York, United States
Job Summary
Lead end-to-end deployment of cloud-based platforms, including system configuration, testing, and go-live support for mission-critical emergency communications. Collaborate with customers, partners, and internal teams to implement scalable, secure IT solutions tailored for public safety agencies. Create and manage project and technical implementation plans, coordinating with DevOps, R&D, and Solution Architects to align product capabilities with deployment requirements. Facilitate system handovers to customer IT teams, lead onboarding and training, and identify post-deployment support needs for add-on services. Manage expectations across stakeholders to ensure on-time milestone delivery while resolving issues proactively. This hybrid role requires four days per week in the Manhattan office and up to 20% domestic travel. Join a team building the only platform combining modern 911 infrastructure with an AI intelligence layer.
Required Qualifications
- PMP or CAPM certified
- 3 - 5 years of experience managing global technical projects
- Experience managing global technical projects, preferably within a B2B SaaS, IT, or cloud services company
- Experienced in leading cross-functional teams through cloud or hybrid infrastructure implementations
- Strong knowledge of IT infrastructure, networking concepts, and cloud deployment models (AWS, Azure, etc.)
- Proven ability to translate customer needs into actionable technical plans
- Thrive in a dynamic, fast-paced startup culture
- Confident interfacing with both technical and executive stakeholders
- Open to domestic travel to support project execution and client success (up to 20% or more)
- Four days per week in our Manhattan office
Desired Qualifications
- Experience with ESInet and NG911 i3-compliant technologies
- Familiarity with systems used by PSAPs or other emergency services
- Hands-on experience managing projects involving cloud-native architectures or real-time communication platforms
- Demonstrated ability using AI tools, cross-platform integrations, and innovative tools
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