Sr. Technical Program Manager
$140,100–$197,925 year
RemoteHawaii, United States or North Dakota, United States
Job Summary
Manage end-to-end delivery of SRE programs, including incident management, release management, observability, automation, and capacity planning. Coordinate work across software engineers, SREs, and DevOps teams to align priorities, resolve blockers, and track technical deliverables. Prepare status updates, dashboards, and reports highlighting program status, milestones, challenges, and outcomes for stakeholders and leadership. Partner with Incident Commanders to support post-incident reviews, drive root cause analysis, and track preventive measures to minimize downtime. Communicate program risks and outcomes to stakeholders, translating technical details into business impact. This individual contributor role reports to the Senior Director, Cloud and Production Engineering.
Required Qualifications
- 8+ years of professional experience in the High-Tech Industry
- 5+ years of experience in technical program management or site reliability engineering (SRE) supporting SRE platform and infrastructure for SaaS products and services
- Experience managing technically complex programs involving 25+ team members
- Demonstrated ability to deliver under deadlines
- Experience presenting program plans and updates to leadership and stakeholders
- Experience with SRE principles, including observability, incident response, and infrastructure automation
- Experience with distributed systems
- Experience with cloud platforms (e.g., AWS, Azure, GCP)
- Experience with container orchestration (e.g., Kubernetes)
- Experience with CI/CD pipelines
- Experience with infrastructure as code (e.g., Terraform, Ansible)
- Experience with monitoring tools (e.g., Prometheus, Grafana)
- Experience building dashboards
- Data-driven approach to projects
- Experience with project management tools (e.g., Jira, Asana, Microsoft Project)
- Experience with agile/scrum frameworks
- Experience managing competing priorities
- Bachelor's degree in Computer Science, Engineering, or a related technical field
Desired Qualifications
- Experience supporting the definition and implementation of SLOs/SLIs for large-scale systems
- Understanding of setting OKRs and managing multiple deliverables
- Exposure to incident response processes or chaos engineering programs
- Familiarity with DevOps software development methodologies
- Strong attention to detail, follow-through, and drive to push projects forward, including in ambiguous or challenging situations
- Strong communication and presentation skills
- Strong problem-solving and analytical skills, with a focus on driving measurable outcomes
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