Sr. Technical Consultant
On-site · Hong Kong, Hong Kong
Job Summary
Collaborate closely with internal Project Managers, Clinical Application Specialists, Field Service Engineers, Technical Consultants, third-party vendors, and customer technical leaders to deliver medical device projects. Build and maintain databases, troubleshoot IT infrastructure systems and customer-related issues, and support sales solution design with Philips Solution Architects. Conduct site readiness assessments and perform technical checks to support system configuration or integration solutions; prepare on-site installation drawings and maintain documentation for project progress. Guide customers in implementing and operating Philips-provided solutions; develop in-depth technical expertise and provide support for solution implementation based on system status and data analysis. Design and refine software tools or models to enable data exchange and troubleshoot issues of Philips products or external systems; design architectures or models within clinical informatics systems, including value-added software solutions. Independently diagnose and resolve complex customer issues with strong IT knowledge; manage small to medium-sized projects on-site and take over responsibilities from Project Managers when needed.
Required Qualifications
- Proficiency in at least one mainstream programming language (Java, C#, or C++)
- Experience developing web applications with C#.NET, Java, ASP.NET, JSP, or Python
- Strong database programming and optimization skills; knowledge of design patterns and software architecture
- Understanding of IT infrastructure, network configuration, and common hardware/software systems; familiarity with virtualization and cloud platform setup and configuration
- Excellent communication skills and logical thinking, with clear and structured expression
- Experience with hospital informatics systems based on HL7/DICOM is a plus
- Ability to manage small to medium-sized projects on-site and collaborate with Project Managers
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