Sr Technical Account Manager
$150,000–$200,000 year
RemoteUnited States
Job Summary
Manage client relationships and define engagement plans by collaborating with Customer Success teams to identify priorities and mitigate risks. Serve as the primary technical advisor for strategic accounts, guiding tech leaders on Dataiku platform architecture, security, and ML-Ops strategies while troubleshooting implementations within client systems. Centralize technical account information, contribute to account strategy, and ensure feature requests are communicated to product and R&D. Support the Field Engineering team through robust documentation, process optimization, and peer upskilling. Work with customers on near and longer-term priorities, providing regular status updates and proactively identifying issues. Advise clients on new companion technologies and innovative approaches including edge computing and advanced MLOps.
Required Qualifications
- 7+ years of experience in a customer facing technical role
- Comfort and confidence in client-facing interactions
- Ability to work both pre and post sale
- Strong Linux system administration experience including networking
- Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
- Hands-on experience with cloud based services like AWS, Azure and GCP
- Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
- Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning
Desired Qualifications
- Experience with Python
- Some knowledge of Java
- Some knowledge in ML Ops
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.