Sr. Technical Account Manager (Altium)
On-siteShanghai, Shanghai, China
Job Summary
Serve as the primary post-sales technical advisor for strategic and enterprise accounts in China, establishing relationships with engineering leaders and end users to drive adoption and satisfaction. Develop and execute customer success plans aligned with business goals, conducting regular reviews to evaluate health, risks, and opportunities. Design comprehensive post-sales service models, including onboarding, training, and support programs, while coordinating with Product and Engineering teams to resolve complex technical issues. Provide advanced guidance on Altium workflows, deliver workshops, and act as the voice of the customer to influence product enhancements. Monitor adoption risks, collect feedback, and collaborate cross-functionally to support account growth and ensure effective utilization of solutions. Fluent in Mandarin and English with 5+ years in technical account management or customer success.
Required Qualifications
- Bachelor's degree in Engineering, Electronics, Computer Science, Information Technology, or related disciplines
- 5+ years of experience in Technical Account Management, Customer Success, Technical Support, Solution Consulting, or related customer-facing roles
- Experience supporting mid-sized and large enterprise customers
- Strong technical troubleshooting and problem-solving capabilities
- Demonstrated ability to manage customer escalations and drive issue resolution across multiple teams
- Excellent communication, presentation, stakeholder management, and relationship-building skills
- Strong project management and organizational skills
- Ability to translate complex technical topics into business value discussions
- Fluent in both Mandarin and English
- Travel may required for this role
Desired Qualifications
- Experience in the Electronics Design Automation (EDA), PCB design, PLM, SaaS, or engineering software industries
- Familiarity with Altium Designer, Altium 365, ECAD/MCAD collaboration workflows, or related engineering platforms
- Experience designing customer success programs or enterprise service delivery frameworks
- Knowledge of customer success methodologies, service management, or ITIL principles
- Experience working in multinational and cross-functional environments
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