Sr. Systems Engineer (Dedicated)
$150,000–$200,000 year
On-siteAustin, Texas, United States
Job Summary
Provide dedicated onsite IT support to end users and serve as the escalation point for Junior Systems Engineers. Troubleshoot and resolve technical issues across Microsoft Windows environments, Microsoft 365 technologies, virtualization platforms, and enterprise networking equipment. Administer Active Directory, Group Policy, and cloud services while maintaining accurate technical documentation and adhering to strict change-control procedures. Mentor team members on technical development and balance support tickets with research and development initiatives. Work full-time onsite in Austin, Texas, with a requirement to lift up to 50 pounds and perform physical tasks as needed.
Required Qualifications
- 3 or more years of relevant IT experience in desktop support, systems engineering, systems administration, or a related area
- Strong experience providing end-user and desktop support within Microsoft Windows environments
- Significant experience with the Microsoft 365 technology stack, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Strong knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy
- Experience supporting endpoint threat-management solutions such as Sophos or a similar product
- Working knowledge of virtualization platforms such as VMware or Hyper-V
- Strong understanding of networking concepts and technologies, including TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls
- Experience supporting workloads and services within Microsoft Azure
- Experience implementing and supporting enterprise networking equipment
- Previous experience working within a Managed Service Provider environment
- Strong written and verbal communication skills
- Ability to effectively balance projects, support tickets, and research and development initiatives
- Ability to work onsite full-time in Austin, Texas
- Ability to complete the physical requirements of the position, including lifting or carrying up to 50 pounds; sitting or standing for extended periods; pushing, pulling, climbing stairs, stooping, kneeling, or crouching; using hands and fingers to handle equipment; reaching above the head or below knee level; and working around machinery or material-handling equipment
Desired Qualifications
- Experience supporting clients within the financial services industry
- Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, and Capital IQ
- Significant experience working within an MSP environment, particularly with the ConnectWise suite of products
- Advanced experience with Microsoft Azure
- Experience supporting Citrix XenApp or similar technologies
- Experience with technology vendors and platforms such as Google Workspace, Box, Dropbox, Duo, Okta, and AirWatch
- Experience with cybersecurity solutions such as Carbon Black, Cylance, CrowdStrike, or CyberHat
- Experience with Mimecast or other email security gateway solutions such as Cisco IronPort or Proofpoint
- Advanced knowledge of storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or Citrix Hypervisor
- Knowledge of scripting and automation frameworks, including PowerShell and Infrastructure as Code tools
- Advanced understanding of high-level infrastructure design
- Ability to evaluate, recommend, and implement new and emerging technologies
- Exceptional written and verbal communication skills
- Responsible, collaborative, and committed to delivering an excellent client experience
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