Sr. Systems Analyst - Dealer Parts, Service & Warranty
On-siteAustin, Texas, United States or Warren, Michigan, United States
Job Summary
Lead discovery and analysis for complex business and systems problems across Dealer Parts, Service, and Warranty applications, translating broad needs into clear requirements, user stories, process flows, and implementation-ready work packages. Own analysis and delivery outcomes by coordinating with product, engineering, QA, and business stakeholders to move work from intake through deployment and validation. Facilitate architecture decisions by evaluating custom-built versus SaaS solutions and guide tradeoffs to solve business problems in a scalable, supportable, and cost-effective way. Act as a mentor to junior analysts by providing guidance on requirements quality, process rigor, and release discipline. Communicate recommendations, status, and risks clearly across senior stakeholders and delivery teams.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience
- Typically 4 to 6 years of relevant professional experience, or equivalent depth of experience in systems analysis, business analysis, product delivery, or enterprise application support
- Demonstrated ability to work independently with minimal guidance and apply strong initiative and good judgment in significant matters
- Strong analytical, facilitation, and problem-solving skills with experience addressing new or non-standard issues using limited information and precedent
- Proven ability to create high-quality requirements, user stories, acceptance criteria, and implementation plans that support effective delivery across teams
- Experience collaborating effectively across business and technical teams and influencing outcomes through communication, data, and structured recommendations
Desired Qualifications
- Experience in effective Agile, product management, backlog management, release planning, and production support environments
- Experience supporting application modernization, upgrade planning, dependency analysis, or technical discovery in partnership with engineering teams
- Demonstrated ability to create prototypes, mockups, or workflow visuals that reduce ambiguity and accelerate stakeholder alignment
- Experience onboarding or coaching teammates and helping establish stronger analysis and delivery practices
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