Sr. System Engineer
On-siteChung-ho, Taipei, Taiwan
Job Summary
Support new product introduction from definition through mass production, coordinating with motherboard, chassis, thermal, power, BIOS, firmware, software, validation, and manufacturing teams. Perform system configuration, integration, functional testing, and compatibility validation for CPUs, GPUs, memory, storage, networking, and cooling solutions while analyzing performance, thermal behavior, and reliability. Troubleshoot hardware, firmware, driver, and application issues to drive root cause analysis and corrective actions. Maintain product specifications, BOMs, compatibility matrices, and technical documentation to ensure accuracy across internal systems and sales channels. Provide technical support to Product Management, Sales, FAE, and customers during evaluation and deployment, translating requirements into practical system configurations. Monitor field quality, return data, and engineering change notices to manage product lifecycle risks and sustain engineering activities.
Required Qualifications
- Bachelor's degree or above in Electrical Engineering, Computer Engineering, Computer Science, Mechanical Engineering, or a related technical field
- Minimum 3–5 years of experience in system engineering, product engineering, hardware engineering, validation engineering, technical support, or a related role
- Strong technical knowledge of PC, desktop, workstation, or server system architecture
- Hands-on experience with system assembly, configuration, validation, debugging, and failure analysis
- Good understanding of the following technologies: Intel and/or AMD CPU platforms, NVIDIA and/or AMD GPUs, DDR4/DDR5 memory, PCIe architecture and add-in cards, NVMe/SATA storage, Ethernet and wireless networking, Power supply, thermal, and cooling design, Windows and Linux operating systems
- Ability to troubleshoot issues involving hardware, BIOS, firmware, drivers, operating systems, thermal performance, power, and system compatibility
- Experience reading system block diagrams, schematics, mechanical drawings, specifications, and validation reports
- Strong analytical, problem-solving, project tracking, and technical documentation skills
- Effective written and verbal communication skills in English
- Ability to work effectively with geographically distributed and cross-functional teams
- Self-motivated, detail-oriented, and capable of managing multiple projects and priorities
Desired Qualifications
- Experience with desktop, workstation, AI PC, edge AI, or professional GPU systems
- Experience supporting Intel Core, Intel Xeon, AMD Ryzen, AMD EPYC, NVIDIA GeForce, or NVIDIA RTX PRO platforms
- Experience with AI workloads, local AI inference, generative AI, RAG, computer vision, or AI development tools
- Familiarity with system benchmarking and diagnostic tools such as SPEC, Cinebench, PCMark, 3DMark, MLPerf, MemTest, BurnInTest, stress-testing tools, and thermal monitoring tools
- Experience with NPI, EVT/DVT/PVT, pilot production, mass production, and sustaining engineering processes
- Familiarity with PLM, ERP, issue-tracking, or project-management systems
- Experience working with ODM, OEM, system integrators, component suppliers, or semiconductor partners
- Knowledge of regulatory, safety, environmental, and quality requirements, including CE, FCC, UL, RoHS, and Energy Star
- Experience supporting enterprise customers, channel partners, FAE teams, or technical sales organizations
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