Sr System Administrator
RemoteUnited States
Job Summary
Support Microsoft Dynamics 365 CRM users by troubleshooting system issues, configuring forms, views, dashboards, and security roles, and maintaining data integrity. Gather business requirements from Sales, Service, and Operations teams to analyze processes for automation, creating functional specifications and user stories. Oversee CRM customizations using JavaScript, Power Automate, Power Apps, and Dataverse, while coordinating integrations with ERP systems and third-party platforms. Develop test plans, coordinate User Acceptance Testing, and validate fixes before production deployment. Create user guides, conduct training sessions, and maintain documentation for customizations and integrations. Requires 5+ years of Dynamics 365 experience and strong analytical skills.
Required Qualifications
- 5+ years of experience supporting Microsoft Dynamics 365 CRM
- Experience configuring Dynamics 365 CRM/Customer Engagement
- Experience with Power Platform technologies
- Working knowledge of JavaScript and CRM customization techniques
- Experience writing business and technical requirements
- Strong analytical, troubleshooting, and problem-solving skills
- Experience coordinating work with offshore development resources
- Excellent communication and documentation skills
Desired Qualifications
- Experience with Dynamics 365 Sales, Dynamics 365 Field Service and Dynamics 365 Customer Service
- Experience integrating CRM with Business Central or other ERP systems
- Experience with Azure integrations and APIs
- Knowledge of SQL and reporting tools
- Experience with Kingsway Soft
- Microsoft Dynamics 365 or Power Platform certifications
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