Sr. Support Engineer, SAP Basis
RemoteBrazil
BrazilRemoteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Diagnose serious issues in complex, integrated SAP environments and develop, test, package, and deliver fixes for critical product defects. Work daily with customers to understand needs, support business changes, and provide remote-based functional support and training for specialist SAP modules. Create scripts to identify and correct data issues while managing assigned accounts as technical advisors. Contribute to knowledge-sharing methodologies and diagnostic tools within a 24x7x365 support organization requiring flexible hours. Collaborate virtually to extend field experience across different client situations.
Required Qualifications
- 10+ years relevant all-round SAP experience particularly with SAP Basis
- Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows
- Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA
- Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration
- Good experience with SLT installation and technical configuration
- Experience with Database Sizing and Database Performance
- Skills in client-facing support
- A track record of successful roles in several SAP implementation or upgrade projects
- Deep working knowledge and understanding of supporting business processes
- Analytical, logical problem resolution skills
- Must be able to speak, read and write English fluently
- Excellent interpersonal, presentation and communication skills – verbal & written
- Superb trouble-shooting skills and tenacity in problem solving
- Strong knowledge of key application functionality, tables, and relationships
- Deep knowledge of SAP customization/extension methodologies
- Attention to detail and the ability to learn quickly
- Extreme focus on client satisfaction
- Demonstrated ability to work independently and as part of a team
- Ability to work calmly and professionally in high pressure situations
- The ability to work remotely from a home-based office in a virtual environment
- Must be available for flexible hours, including sometimes evenings, weekends and holidays and monitoring email regularly outside standard business hours
Desired Qualifications
- SAP certification(s) preferred
- Nice to have: experience with SAP SWPM tool
- The best candidates will have extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
- Knowledge of SAP Industry Solutions would be an advantage
- Knowledge of any Country Specific Solutions would be an advantage
- A consulting background, while not mandatory, would be useful
- Experience with global implementations would be an advantage
- Speaking, reading, and writing another language fluently is desirable
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