Sr. Support Engineer
Remote · Israel
Job Summary
Senior-level technical support engineer responsible for diagnosing complex issues across enterprise applications, performing root cause analysis, and delivering reliable solutions while providing remote, high-quality support to global customers. Collaborates with cross-functional teams (engineering, product, delivery), acts as a technical advisor for assigned customers/accounts, and documents solutions and best practices. Requires strong troubleshooting and analytical skills, deep technical expertise, and excellent customer-facing communication; experience with enterprise customers and managed services or support organizations.
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