Sr. Supervisor, Customer Support- Specialty
$87,000–$113,000 year
On-site · Research Triangle Park, North Carolina, United States
Job Summary
Senior supervisor of specialty customer support with responsibility for regional plans, performance targets, and cross-functional collaboration; leads large teams across geographies, drives engagement and coaching for performance, manages change, and partners with stakeholders to achieve strategic objectives. Responsible for ~$3M in yearly revenue related to patients advancing to commercial products and managing budgets; requires 8:30am–8:00pm EST shift, Bachelor's degree (advanced degree preferred), and 3-5 years of leadership experience in a multi-geography or contact center setting.
Required Qualifications
- Bachelor's Degree required; Advanced Degree preferred
- 3-5 years leading large teams and driving performance targets for multiple geographies
- Experience with Contact Center operations
- Excellent communication skills with ability to adapt style
- Strong analytical, project management, problem solving, customer relationship, organizational, conflict resolution, presentation, and leadership skills
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