Sr. Specialist, Technical Support
$106,200–$167,200 year
HybridRahway, New Jersey, United States
EXPIREDRahway, New Jersey, United StatesHybridFull Time$106,200–$167,200 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Design, implement, and maintain secure OT environments for GMP manufacturing and pilot plant facilities, including industrial control systems, network infrastructure, and cybersecurity controls. Lead automation and infrastructure projects by developing technical requirements, commissioning readiness plans, and implementation strategies for technologies such as DeltaV, PLCs, SCADA, and MES. Provide advanced technical support for automation systems through troubleshooting, incident management, root cause analysis, and continuous service improvement activities. Collaborate with scientists, engineers, vendors, and quality teams to enhance system reliability, operational efficiency, and business productivity while driving continuous improvement and digital transformation initiatives.
Required Qualifications
- Bachelor's degree in a Life Science discipline
- Minimum 3 years equivalent practical experience in automation control systems within regulated environment
- Minimum 5 years of experience supporting upstream manufacturing, pilot plant operations, process automation, or manufacturing automation environments
- At least 4 years of hands-on experience with Rockwell/Allen-Bradley PLCs
- Strong working knowledge of VMware environments
- Proven experience designing and supporting industrial network architectures
- Experience supporting a wide range of manufacturing and automation technologies
- Demonstrated expertise in troubleshooting, incident management, root cause analysis, operational support, and problem resolution within plant automation and industrial control environments
- Proven ability to establish and maintain sustainable support models for plant automation and OT infrastructure
- Experience leading and coordinating multiple automation, controls, OT infrastructure, and system integration projects simultaneously
- Minimum 5 years of hands-on DeltaV batch automation experience
- Demonstrated success in diagnosing and resolving automation and software-related issues
- Experience supporting the commissioning and qualification (C&Q) of automated and computerized systems in alignment with Computer System Validation (CSV) requirements within GxP-regulated environments
- Strong understanding of GxP, Quality Management Systems, Health, Safety & Environment (HSE) requirements, and regulatory compliance practices
- Ability to work effectively both independently and in collaborative, cross-functional environments
- Strong written and verbal communication skills
- Working knowledge of Software Development Lifecycle (SDLC) methodologies
- Strong technical competency with knowledge of pharmaceutical industry processes & practices
- Demonstrated understanding of network, cloud and virtual server technologies
- Enterprise mindset, entrepreneurial spirit, self-starter, self-guided, hands-on person
- Record of working independently, asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries
- Record of working in a team of multidisciplinary scientists and IT/OT personnel
- Operating effectively in a matrixed environment with a customer centric attitude
- US and Puerto Rico Residents Only
Desired Qualifications
- Experience with technologies such as DeltaV, Eppendorf, AMBR, DCS, PLC, HMI, SCADA, industrial control systems, networking, virtualization, server platforms, capital projects, and PI Historian integration
- Experience with MES platforms
- Experience with industrial networking
- Experience with IT/OT convergence initiatives
- Experience with OT cybersecurity
- Experience with OT data architecture
- Experience with SCADA backup and recovery processes
- Experience with data archival and retention strategies
- Experience with Windows Server administration
- Experience with support of regulated computerized systems
- Experience with switches, VLANs, subnets, firewalls, Active Directory, server infrastructure, virtualization technologies, and OT network segmentation
- Understanding of integrated manufacturing and laboratory systems, including SCADA, MES, and LIMS
- Experience within pharmaceutical manufacturing and operational workflows
- Experience with Ignition
- Experience with SAP
- Experience with industrial PCs
- Experience with related infrastructure components
- Experience with DeltaV systems
- Experience with PI/PI Historian
- Experience with HMI development and configuration
- Experience with SCADA applications
- Experience with Emerson DeltaV
- Experience with Historian (Software)
- Experience with Industrial Control System
- Experience with Network Gateway
- Experience with Problem Management
- Experience with Quality Assurance (QA)
- Experience with Service Delivery
- Experience with SLA Management
- Experience with Software Configurations
- Experience with Software Lifecycle Management (SLM)
- Experience with Software Management
- Experience with System Reliability
- Experience with Availability Management
- Experience with Change Controls
- Experience with Efficiency Improvements
- Experience with Control Logic
- Experience with Automation Solutions
- Experience with Automation Systems
- Experience with Automation Technology
- Experience with Automation Engineering
- Experience with Automation
- Experience with Management System Development
- Experience with Incident Management
- Experience with Computerized system lifecycle management
- Experience with regulated system support standards
- Experience with validation practices
- Experience with change management processes
- Experience with integrated manufacturing and laboratory systems
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