Sr. Specialist I, RCM Quality Assurance
RemoteUnited States
Job Summary
Execute quality assurance processes across multiple locations by conducting sampling, analyzing performance data, and auditing reports to identify trends and bottlenecks. Coordinate document archival, status reporting, and process tracking while monitoring program performance against service-level agreements. Collaborate with QA leadership to develop action plans for performance improvement initiatives and escalate findings to the QA Manager. Act as a liaison between QA and operational teams to communicate updates and incorporate feedback, ensuring compliance with company standards and policies. Assist the QA Manager with operational tasks and contribute to cross-functional initiatives aimed at improving operational outcomes.
Required Qualifications
- Associate degree with coursework in Business Administration or related field
- 4+ years of experience in Revenue Cycle Systems and Operations or RCM Quality Assurance
- Experience coordinating or leading projects or process improvement initiatives
- Proficient in Microsoft Office and audit/documentation systems
- Strong analytical, communication, and problem-solving skills
- Ability to work independently, prioritize tasks, and manage deadlines
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