Sr Specialist, eCommerce
On-site · Knoxville, Tennessee, United States
Knoxville, Tennessee, United StatesOn-siteFull TimeSenior LevelBachelors DegreeLarge
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Large
Job Summary
Lead optimization of Pilot's Mobile Ordering and 3PD platforms (Olo, DoorDash, Uber Eats), manage day-to-day Olo operations, maintain menus and pricing across channels, develop digital strategy and roadmap, analyze KPIs to improve conversion and guest satisfaction, collaborate with Operations, Digital, Innovation, Category, and Marketing, produce guides and materials, support financial modeling and forecasting, support marketing promotions, mentor junior team members.
Required Qualifications
- Strong understanding of digital ordering operations and third-party delivery frameworks
- Experience with Olo or similar digital ordering platforms
- Proficiency in Microsoft Excel, PowerPoint & Word
- Exceptional communication, organizational, and problem-solving skills
- Bachelor's degree in business, Marketing, Analytics, or a related field preferred
- Prior experience in food service, retail, or digital operations; QSR or fast-casual experience preferred
- This position requires candidates to be legally authorized to work in the United States without employer sponsorship
Additional Requirements
- Must be legally authorized to work in the United States without employer sponsorship
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