Sr. Specialist, Customer Success
$70,000–$80,000 year
Remote · United States
Job Summary
Senior Client Success Specialist manages a complex portfolio of strategic and enterprise 2nd.MD clients, serving as primary advisor and advocate to drive client outcomes, retention, and growth. Leads full client lifecycle from onboarding through renewal, coordinating with health plans, HR leaders, and strategic partners; supports program implementation, renewal discussions, and expansion opportunities. Emphasizes strategic relationship management, multi-stakeholder coordination, and data-driven insights to demonstrate program value and ROI. Travel may be required for on-site events and engagements. Remote position with focus on executive-level relationship building, retention metrics, and growth targets.
Required Qualifications
- Bachelor's degree in Business, Healthcare Administration, Communications, or related field
- 5-7 years of professional experience in client success, account management, or strategic relationship management
- Proven experience managing complex B2B relationships with contract values of $100K-$2M+
- Demonstrated track record of achieving retention and growth targets in senior client-facing roles
- Experience working with healthcare organizations, health plans, insurance carriers, or strategic partnerships
- Advanced analytical skills with experience interpreting complex data and creating strategic insights
- Expert proficiency with Microsoft Office suite and CRM systems (Salesforce preferred) along advanced data analysis tools
- Strong verbal and written communications are essential to success in the role
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