Sr. Specialist, Credit Card Operations
$41,116–$65,787 year
On-siteOmaha, Nebraska, United States
Job Summary
Process incoming research requests, monetary account adjustments, and account updates for credit card and unsecured consumer loan accounts in compliance with regulations. Utilize basic accounting concepts to resolve payment issues, review credit balances, and ensure transactions are posted accurately and timely. Assist in recommending, implementing, and documenting new processes to gain efficiencies while responding to written and verbal customer inquiries. Collaborate with various teams to identify opportunities to improve process efficiency and accuracy. Provide orientation, training, and cross-training for new and existing team members. Requires high school diploma, basic accounting knowledge, and proficiency with Microsoft Office suite.
Required Qualifications
- High school diploma or equivalent experience
- Knowledge of basic accounting concepts
- Demonstrated customer service and interpersonal skills
- Ability to multi-task assigned projects while adhering to multiple timetables of completion
- Proficient with Microsoft Office suite of products
- Intermediate Microsoft Excel Skills
- Candidates must possess unrestricted work authorization and not require future sponsorship
- It is anticipated that the incumbent in this role will work onsite at the posted location
Desired Qualifications
- Data entry and 10-key experience
- Familiar with various proprietary systems (i.e. TBS, eGain, First Work etc.)
- Knowledge of diverse banking products and processes
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