Sr. Solutions Consultant
On-siteTokyo, Tokyo, Japan
Job Summary
Lead discovery sessions to understand client objectives and current state across marketing, social, and customer care functions. Analyse customer needs to identify solution opportunities by researching business context, developing hypotheses, and designing tailored solutions leveraging Sprinklr's Unified-CXM platform. Facilitate workshops and proof-of-concept engagements to demonstrate solution fit while collaborating with cross-functional teams to deliver demos, develop architectures, and align solutions to business outcomes. Provide structured support on complex deals and engagements, bringing problem-solving capabilities to high-value opportunities. Act as a key member of the account team to build confidence in Sprinklr's platform during sales cycles. Stay current on industry trends across mar-tech and customer experience to support client conversations and solution design.
Required Qualifications
- Experienced Solutions Consultant / Sales Engineer with a background supporting enterprise clients in a SaaS environment
- Strong understanding of marketing technology, customer experience, or digital transformation domains
- Proven ability to guide clients through structured problem solving and value-focused engagements
- Familiar with platforms such as CRM, VOC, marketing automation, social management, analytics, and CCaaS, including system integrations
- Strong communication, storytelling, and presentation skills
- Demonstrates curiosity, adaptability, and a willingness to learn
- Able to build trust quickly and operate effectively in fast-paced environments
- Collaborative mindset, contributing positively to team success
- Willingness for up to 40% travel
Desired Qualifications
- Bachelor's degree in a related field
- 5+ years' experience in solutions consulting / sales engineering
- Experience with Sprinklr or similar CX platforms
- Understanding of AI and automation within marketing and CX contexts
- Familiarity with data integration, APIs, and scalable solution design
- Strong presentation and communication skills across technical and business audiences
- Demonstrated ability to handle complex customer scenarios with a structured approach
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