Sr. ServiceNow Solution BA
$105,000–$125,000 year
RemoteUnited States
Job Summary
Lead by example and promote a culture of continuous improvement while guiding teams to identify business needs and define requirements that align with objectives. Capture customer and service provider requirements as user stories, translate them into design models, and support the overall build process. Analyze and document business processes, workflows, and system interactions to perform data analysis for configuration and customization decisions. Participate in design, testing, and transition of ServiceNow solutions, including executing user acceptance testing and coordinating with developers to ensure thorough testing. Track defects, support troubleshooting, and recommend enhancements based on system performance analysis. Work with clients to identify automation opportunities and define functional requirements.
Required Qualifications
- U.S. Citizenship
- 3–7 years of hands-on ServiceNow experience including business analysis, solutioning, design, configuration, testing, and troubleshooting
- 4+ years of experience in business analysis
- 2+ years in a senior or lead role
- Hands-on experience across multiple ServiceNow modules, including ITSM and at least one of the following: FSM, HRSD, ITOM, or WSD
- Experience leading or supporting full lifecycle ServiceNow implementations from requirements through deployment
- Strong experience writing Agile user stories and working within Scrum teams
- Strong analytical skills with the ability to break down complex requirements
- Experience leading requirements workshops and facilitating stakeholder discussions
- Excellent communication skills with the ability to work across technical teams and business stakeholders, including senior leadership
- Strong organizational and time management skills with the ability to manage multiple priorities independently
- Bachelor's degree in Business Administration or a related field, or 4+ years of relevant work experience in lieu of a degree
- ServiceNow Certified System Administrator (CSA)
- Certified Scrum Master (CSM) or equivalent Scrum certification
Desired Qualifications
- Certified Implementation Specialist (CIS) in ServiceNow
- ITIL Foundation or similar frameworks such as COBIT, VeriSM, IT4IT, or Lean IT
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