Sr Service Support Representative, SCA
$40,851–$50,960 year
On-siteCarlsbad, California, United States
Job Summary
Manage internal service requests and tender invitations for the Sales Team by creating quotes, contracts, tenders, and service orders. Maintain data quality in the SAP database for customer information, instrument install bases, and warranty alignments. Prepare service quotations, book contracts against purchase orders, and deliver invoices electronically while resolving queries with Regional Managers and Team Leaders. Communicate primarily via email to coordinate procedures and support the Sales Team with minimal phone calls. Prioritize multiple administrative tasks efficiently within a fast-paced office environment.
Required Qualifications
- Must be legally authorized to work in the United States without sponsorship
- Must be able to pass a comprehensive background check, which includes a drug screen
- Bachelor's degree is preferred (equivalent combinations of education and relevant work experience may be considered)
- Basic Knowledge of SAP database or equivalent CRM software
- Fluent in English
- Good Understanding of a service business and customer experience
- Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint
- Must possess excellent administrative and interpersonal skills
- Ability to prioritize many types of tasks in a fast-paced office environment
- Pays attention to detail, produces accurate work, and consistently meets deadlines
- Ability to handle multiple assignments
- Has good judgment
- Prioritizes projects and time efficiently
Desired Qualifications
- Additional language would be an advantage
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