Sr. Service Specialist - CashPro & Technical Service Center
On-site · Fort Worth, Texas, United States
Job Summary
Senior service specialist role servicing Treasury clients via phone, email, or online channels regarding treasury, cash management, card, merchant and depository products. Responsible for analyzing and determining appropriate handling and resolution of requests, partnering with internal business partners (Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support. First point of contact for high-revenue clients; performs quality assurance to ensure high-risk processes are completed according to procedures; conducts research using bank systems to respond to client questions; deepen relationships with clients and internal partners to enhance client delight. Requires 1+ year of customer-facing experience, ability to work in a fast-paced environment, and proficiency with multiple bank systems and computer skills.
Required Qualifications
- 1+ years of experience working with customers
- Comfortable in fast-paced environment with ongoing change and learning new technology/processes
- Intermediate proficiency in written and verbal communications (grammar and spelling)
- Ability to engage with customers, begin a conversation, build rapport, and handle objections
- Ability to navigate multiple computer systems while interacting with the phone client
- Analytical Thinking
- Claims Management
- Customer and Client Focus
- Oral Communications
- Written Communications
- Account Management
- Adaptability
- Attention to Detail
- Critical Thinking
- Problem Solving
- Active Listening
- Coaching
- Collaboration
- Executive Presence
- Stakeholder Management
- Shift: 1st shift (United States of America)
- Hours Per Week: 40
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