Sr Service Specialist
On-siteFort Worth, Texas, United States
Job Summary
Respond to client inquiries via email and phone for high-revenue accounts, covering treasury, cash management, card, and depository products. Analyze requests to determine appropriate handling and resolution, often collaborating with internal business partners to address technical support issues. Conduct limited research to answer client questions and utilize various bank systems to support client needs while maintaining continuous relationships to enhance client delight. Requires 1+ years of customer experience, intermediate computer skills, and comfort in a fast-paced environment with ongoing change. Full-time, 40-hour first shift in the United States.
Required Qualifications
- 1+ years of experience working with customers
- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
- Comfortable receiving ongoing performance feedback and coaching
- Ability to engage with customers, begin a conversation, build rapport, and handle objections
- Comfortable with fast pace environment with ongoing change and learning new technology/processes
- At least an intermediate ability in computer skills
- Ability to navigate multiple computer systems while interacting with the phone client
- Shift: 1st shift (United States of America)
- Hours Per Week: 40
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