Sr Service Specialist
On-siteFort Worth, Texas, United States
Fort Worth, Texas, United StatesOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Respond to client inquiries via email or phone, analyzing requests for treasury, cash management, card, and depository products. Provide resolution to client issues and interact with internal business partners to enhance client delight. Conduct limited research to answer questions and utilize various bank systems to support client requests. Maintain continuous relationships with customers and internal partners while navigating multiple computer systems in a fast-paced environment. Requires 1+ years of customer experience and intermediate proficiency in written and verbal communications.
Required Qualifications
- 1+ years of experience working with customers
- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
- Comfortable receiving ongoing performance feedback and coaching
- Ability to engage with customers, begin a conversation, build rapport, and handle objections
- Comfortable with fast pace environment with ongoing change and learning new technology/processes
- At least an intermediate ability in computer skills
- Ability to navigate multiple computer systems while interacting the phone client
- 1st shift (United States of America)
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