Sr. Service Engineer
On-siteBade, Taiwan, Taiwan
EXPIREDBade, Taiwan, TaiwanOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Conduct 24x7 shift coverage providing technical support via phone, web, and on-site troubleshooting for complex Supermicro hardware and software issues. Diagnose problems, travel to customer sites to repair defective parts, and manage repair/parts cycle times to drive service excellence. Offer front-line escalation support to resellers and distributors while running facility tests and simulations to assist with problem solving. Train new engineers and contribute fault triage data to the global portal database. Work under Technical Account Manager direction to define service kits and maintain a self-sufficient field presence.
Required Qualifications
- Bachelor's degree in Engineering or other technical field
- 7 years' experience field engineering servicing complex X86 systems and parts
- Associate Degree in electrical technology, electronics or equivalent military experience
- Certification in Windows and Linux environment
- Some travel
- 24 x7 Shift Coverage
Desired Qualifications
- Work experience in large enterprise
- Work experience in certification in Windows and Linux environment
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