Sr. Service Delivery Manager (Incident Response)
On-siteTokyo, Tokyo, Japan
Job Summary
Design and launch new global incident response, purple teaming, and red teaming services for the Japan market while accompanying the sales team to support proposals and client engagements. Oversee three delivery teams comprising coordinators, forensics specialists, and offensive security experts, managing role allocation, workflows, and quality of deliverables including reporting standards. Build and operate the delivery framework in coordination with global stakeholders, hold ultimate responsibility for client communication and escalation handling, and report business and delivery KPIs to upper management. Drive go-to-market strategy and cross-company collaboration to expand sales activity and establish internal service workflows.
Required Qualifications
- 3–5 years of experience as a Service Delivery Manager
- Experience delivering professional services
- Experience selling products/services, or supporting sales (pre-sales, joint sales visits, etc.)
- Business development experience — accompanying sales and engaging directly with clients during launch/expansion of new services
- Experience communicating business KPIs and service delivery KPIs
- Global communication skills (regular English interaction with global stakeholders)
Desired Qualifications
- cybersecurity-related experience
- Forensics-related certifications such as GCFA (GIAC Certified Forensic Analyst)
- Offensive security certifications such as OSCP (Offensive Security Certified Professional)
- Hands-on experience in digital forensics
- Hands-on experience in Red Team / offensive security services
- cybersecurity experience preferred
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