Sr. Recruitment Specialist
Remote · Pasig City, Metro Manila, Philippines
Job Summary
Senior Recruiter focused on agent and volume hiring to support large-scale staffing across our contact center and operations teams. You will own end-to-end recruitment for agent and frontline roles, manage high-volume requisitions with tight SLAs and ramp timelines, execute sourcing strategies across job boards, referrals, job fairs, and hiring events, drive daily pipeline activity (screening, interviews, offers, onboarding coordination), partner with Operations/WFM/HR to align hiring plans with headcount forecasts, and track recruiting metrics (time-to-fill, show-up rate, offer acceptance, attrition signals). Strong collaboration, process optimization, and a candidate-centric approach are essential to maintain speed and quality in a high-volume environment.
Required Qualifications
- 3–6+ years of experience in high-volume/agent recruitment (BPO, contact center, shared services preferred)
- proven ability to manage multiple requisitions simultaneously
- experience using ATS and recruitment systems
- strong execution skills with a results-driven mindset
- comfortable working with targets, dashboards, and daily hiring metrics
- excellent coordination and stakeholder communication skills
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