Sr Property Estate Manager

Job Summary

Required Qualifications

• •Bachelor's degree in business, Hospitality, or related field
• •10+ years of property management, hospitality or event management experience
• •Ability to work with a high level of confidentiality and discretion
• •Proficiency with MS Office Suite including Excel skills with the ability to efficiently create as-needed reports
• •Excellent written and verbal communication skills
• •Excellent organizational, problem solving, and interpersonal skills
• •Prior supervisory experience with the ability to manage deadlines, set accountability and high expectations for team members and create a high-functioning, collaborative work environment
• •Valid driver's license
• •Must be able to lift or move up to 25 pounds
• •Occasional evening and weekend work
• •Some travel

Desired Qualifications

• •Ability to adapt to changing needs
• •demonstrated ability to collaborate across multiple teams
• •high level of organization and attention to detail
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •critical thinking
• •sense of urgency
• •good judgment
• •learning fast
• •excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution
• •ability to give and receive feedback graciously
• •ability to create a high-functioning, collaborative work environment
• •ability to effectively lead and coach others
• •ability to set clear expectations
• •ability to build strong relationships with individual vendors and the vendor community
• •ability to effectively negotiate terms and conditions with vendors
• •ability to assess and improve current processes
• •ability to coordinate organizational procedures
• •ability to maintain accurate and current databases, records, and operational documentation
• •ability to drive an automobile on company business
• •ability to solicit and apply owner feedback
• •ability to advance continuous improvement in service delivery, property operations and team performance
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage property calendars
• •ability to oversee network of third-party vendors
• •ability to oversee and reconcile purchasing, invoicing, contractor payments, and department credit card
• •ability to independently assess, resolve and escalate operational issues and emerging risks
• •ability to provide specialized concierge services
• •ability to coordinate the development, maintenance and distribution of property related materials, documentation and collateral
• •ability to coordinate and oversee residential design projects
• •ability to maintain organizational systems within the homes
• •ability to manage vehicle oversight
• •ability to maintain a clear understanding of owner preferences
• •ability to translate those preferences into operational standards and service expectations
• •ability to personally conduct weekly home walk-throughs
• •ability to manage pre-arrival through post-departure experience
• •ability to supervise a small staff
• •ability to hold primary responsibility for household operations
• •ability to hold primary accountability for the management and maintenance of the primary residence
• •ability to oversee additional properties
• •ability to collaborate closely with team members
• •ability to successfully execute cross-functional projects
• •ability to work collaboratively and independently on projects
• •ability to deliver seamless, high-quality experience for owners and their guests
• •ability to exercise humility, integrity and sound judgement
• •passion to serve in a way that demonstrates respect and care for family and staff
• •ability to exceed expectations while having fun along the way
• •excellent organization skills and attention to detail
• •Tough but fair negotiator
• •ability to provide oversight and direction to employees
• •ability to develop team members
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage deadlines
• •ability to set accountability
• •ability to create a high-functioning, collaborative work environment
• •ability to balance strategic oversight, delegation and direct execution
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •ability to exercise critical thinking
• •ability to exercise a sense of urgency
• •ability to apply good judgment in a variety of situations
• •ability to learn fast
• •ability to apply excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution
• •ability to give and receive feedback graciously
• •ability to effectively lead and coach others
• •ability to set clear expectations
• •ability to build strong relationships with individual vendors and the vendor community
• •ability to effectively negotiate terms and conditions with vendors
• •ability to assess and improve current processes
• •ability to coordinate organizational procedures
• •ability to maintain accurate and current databases, records, and operational documentation
• •ability to drive an automobile on company business
• •ability to solicit and apply owner feedback
• •ability to advance continuous improvement in service delivery, property operations and team performance
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage deadlines
• •ability to set accountability
• •ability to create a high-functioning, collaborative work environment
• •ability to balance strategic oversight, delegation and direct execution
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •ability to exercise critical thinking
• •ability to exercise a sense of urgency
• •ability to apply good judgment in a variety of situations
• •ability to learn fast
• •ability to apply excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution
• •ability to give and receive feedback graciously
• •ability to effectively lead and coach others
• •ability to set clear expectations
• •ability to build strong relationships with individual vendors and the vendor community
• •ability to effectively negotiate terms and conditions with vendors
• •ability to assess and improve current processes
• •ability to coordinate organizational procedures
• •ability to maintain accurate and current databases, records, and operational documentation
• •ability to drive an automobile on company business
• •ability to solicit and apply owner feedback
• •ability to advance continuous improvement in service delivery, property operations and team performance
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage deadlines
• •ability to set accountability
• •ability to create a high-functioning, collaborative work environment
• •ability to balance strategic oversight, delegation and direct execution
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •ability to exercise critical thinking
• •ability to exercise a sense of urgency
• •ability to apply good judgment in a variety of situations
• •ability to learn fast
• •ability to apply excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution
• •ability to give and receive feedback graciously
• •ability to effectively lead and coach others
• •ability to set clear expectations
• •ability to build strong relationships with individual vendors and the vendor community
• •ability to effectively negotiate terms and conditions with vendors
• •ability to assess and improve current processes
• •ability to coordinate organizational procedures
• •ability to maintain accurate and current databases, records, and operational documentation
• •ability to drive an automobile on company business
• •ability to solicit and apply owner feedback
• •ability to advance continuous improvement in service delivery, property operations and team performance
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage deadlines
• •ability to set accountability
• •ability to create a high-functioning, collaborative work environment
• •ability to balance strategic oversight, delegation and direct execution
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •ability to exercise critical thinking
• •ability to exercise a sense of urgency
• •ability to apply good judgment in a variety of situations
• •ability to learn fast
• •ability to apply excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution
• •ability to give and receive feedback graciously
• •ability to effectively lead and coach others
• •ability to set clear expectations
• •ability to build strong relationships with individual vendors and the vendor community
• •ability to effectively negotiate terms and conditions with vendors
• •ability to assess and improve current processes
• •ability to coordinate organizational procedures
• •ability to maintain accurate and current databases, records, and operational documentation
• •ability to drive an automobile on company business
• •ability to solicit and apply owner feedback
• •ability to advance continuous improvement in service delivery, property operations and team performance
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage deadlines
• •ability to set accountability
• •ability to create a high-functioning, collaborative work environment
• •ability to balance strategic oversight, delegation and direct execution
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •ability to exercise critical thinking
• •ability to exercise a sense of urgency
• •ability to apply good judgment in a variety of situations
• •ability to learn fast
• •ability to apply excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution
• •ability to give and receive feedback graciously
• •ability to effectively lead and coach others
• •ability to set clear expectations
• •ability to build strong relationships with individual vendors and the vendor community
• •ability to effectively negotiate terms and conditions with vendors
• •ability to assess and improve current processes
• •ability to coordinate organizational procedures
• •ability to maintain accurate and current databases, records, and operational documentation
• •ability to drive an automobile on company business
• •ability to solicit and apply owner feedback
• •ability to advance continuous improvement in service delivery, property operations and team performance
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage deadlines
• •ability to set accountability
• •ability to create a high-functioning, collaborative work environment
• •ability to balance strategic oversight, delegation and direct execution
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •ability to exercise critical thinking
• •ability to exercise a sense of urgency
• •ability to apply good judgment in a variety of situations
• •ability to learn fast
• •ability to apply excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution
• •ability to give and receive feedback graciously
• •ability to effectively lead and coach others
• •ability to set clear expectations
• •ability to build strong relationships with individual vendors and the vendor community
• •ability to effectively negotiate terms and conditions with vendors
• •ability to assess and improve current processes
• •ability to coordinate organizational procedures
• •ability to maintain accurate and current databases, records, and operational documentation
• •ability to drive an automobile on company business
• •ability to solicit and apply owner feedback
• •ability to advance continuous improvement in service delivery, property operations and team performance
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage deadlines
• •ability to set accountability
• •ability to create a high-functioning, collaborative work environment
• •ability to balance strategic oversight, delegation and direct execution
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •ability to exercise critical thinking
• •ability to exercise a sense of urgency
• •ability to apply good judgment in a variety of situations
• •ability to learn fast
• •ability to apply excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution
• •ability to give and receive feedback graciously
• •ability to effectively lead and coach others
• •ability to set clear expectations
• •ability to build strong relationships with individual vendors and the vendor community
• •ability to effectively negotiate terms and conditions with vendors
• •ability to assess and improve current processes
• •ability to coordinate organizational procedures
• •ability to maintain accurate and current databases, records, and operational documentation
• •ability to drive an automobile on company business
• •ability to solicit and apply owner feedback
• •ability to advance continuous improvement in service delivery, property operations and team performance
• •ability to enhance processes, systems and platforms to increase operational efficiency
• •ability to empower others to make a difference
• •ability to foster a spirit of teamwork and unity among department members
• •ability to prepare and provide effective performance feedback through reviews
• •ability to interview and select employees
• •ability to manage deadlines
• •ability to set accountability
• •ability to create a high-functioning, collaborative work environment
• •ability to balance strategic oversight, delegation and direct execution
• •ability to manage many projects in unison
• •ability to provide a polished and professional client facing experience
• •ability to work under pressure
• •ability to handle a wide variety of activities and confidential matters with discretion and tight deadlines
• •ability to successfully manage competing demands
• •ability to thoughtfully assess and revise policies and structures to meet the changing needs of the family and environment as required
• •ability to exercise critical thinking
• •ability to exercise a sense of urgency
• •ability to apply good judgment in a variety of situations
• •ability to learn fast
• •ability to apply excellent project management skills
• •ability to balance strategic oversight, delegation and direct execution