Sr. Program Manager, Health Science
$90,000–$110,000 year
On-siteChicago, Illinois, United States or Dallas, Texas, United States
Job Summary
Manage Get with The Guidelines® and certification program advanced account services for hospital, health system, and EMS clients, leading post-sales processes and driving customer retention. Implement client-supported projects, track issue management, and report progress against defined goals while consulting teams to resolve quality measure compliance issues. Organize accredited workshops, collaborate on territory plans, and document activities in CRM tools and the GWTG Registry Platform. Identify research opportunities and facilitate collaborative meetings to disseminate successful care models for heart failure patients.
Required Qualifications
- Bachelor's degree in health-related field
- 5 + years of relevant experience
- Experience in Get With The Guidelines with a focus in Heart Failure
- Experience in an acute care hospital working directly on cardiovascular clinical quality or process improvement projects, or a national cardiac clinical quality improvement program that incorporates data capture within process improvement framework
- Experience in hospital/healthcare systems for Cardiovascular services, including coronary artery disease (STEMI/N-STEMI), Heart Failure, and/or neurological expertise specific to stroke
- Excellent skills in advanced PowerPoint, Word and Excel and delivering presentations to both large and small groups
- Strong interpersonal and relationship-building skills
- Confident in working virtually with customers through platforms such as MS Teams and Zoom
- Excellent oral and written communication
- Ability to travel occasionally, with some overnight stays
Desired Qualifications
- Master's degree preferred
- Certified Professional in Healthcare Quality (CPHQ)
- Lean and Six Sigma skills are a plus
- Experience in collaborative learning groups
- Experience in healthcare quality improvement systems
- Familiarity in Systems of Care work or understanding of EMS, Payers, CMS, and other aspects of a continuum of cardiovascular patient care from pre-hospital to post-acute care
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