Sr. Program Manager
HybridBrentwood, Tennessee, United States
Job Summary
Manage complex technology programs and projects, tracking scope, risk, and dependencies across development teams to ensure integrated, timely delivery. Articulate the impact of priority changes on scope and timeline, maintaining a proactive risk register with defined escalation paths. Own end-to-end program communication, serving as the primary point of contact for leadership, stakeholders, and external clients on customer-facing initiatives. Build and maintain reporting dashboards using Jira, Confluence, and Atlassian Rovo, leveraging Claude Enterprise to synthesize data and reduce routine reporting time. Monitor budgets against plan and flag variances early, while conducting lessons-learned reviews to feed takeaways into future planning.
Required Qualifications
- 5+ years of experience managing complex technology programs or projects, ideally across multiple concurrent workstreams
- Proven ability to track dependencies across teams and sequence work at the program level
- Hands-on experience building and maintaining a risk register, including defining escalation paths that actually get issues in front of the right person in time
- Strong working knowledge of Jira and Confluence for tracking work, building dashboards, and reporting on program health
- Comfort using AI tools like Claude Enterprise or Atlassian Rovo as part of daily workflow drafting updates, synthesizing data, and reducing time spent on routine reporting
- Track record of owning program-level status communication to leadership, including defining what 'on track' means and reporting against it consistently
- Experience monitoring budgets against plan and flagging variances before they become a problem
- Excellent written and verbal communication skills, with sound judgment about what to share with whom
- Comfort with ambiguity and a shifting mix of priorities across an active portfolio of programs
- Location: Brentwood, TN. HYBRID (3 days in-office, 2 days remote)
- Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F
- Status: Exempt
- (Company will not sponsor C2C or Work-related Visas)
Desired Qualifications
- Direct client-facing program management experience on customer-facing initiatives
- Hands-on experience with Atlassian Rovo or similar AI-augmented reporting tools
- PMP, PgMP, or similar program/project management certification
- Experience facilitating lessons-learned or retrospective reviews and feeding takeaways into future planning
- Background working alongside software development or QA teams, giving fluency with how dev teams scope and sequence work
- Experience managing programs in a hybrid or distributed organization
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.