Sr. Program Manager - Global Customer Questionnaires, Customer Site Visits & Customer Relations
On-siteSan Jose, California, United States
Job Summary
Senior Program Manager to lead global customer questionnaires, on-site audits/visits, and customer-relations initiatives across North America, EMEA, and APAC. Responsibilities include governance of customer questionnaires and site visits, KPI reporting, SOP development for questionnaires/site visits/customer engagement, global training delivery, and deployment of automation/tools for questionnaire distribution and tracking. Must drive data-driven insights through building data platforms, ensure interoperability of responses across systems, and coordinate with regional teams to balance global standardization with regional flexibility. Requires experience in ISO/environmental/data center compliance, global stakeholder management, and a track record of optimizing questionnaire response rates, audit coordination, and customer relations across diverse regions.
Required Qualifications
- 10+ years of program management experience in technology, server hardware, or manufacturing
- Strong knowledge of ISO, environmental, and data center compliance frameworks
- Proven expertise in questionnaire response optimization, audit coordination, and customer relations
- Experience managing global stakeholders across diverse cultures and regions
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.