Sr. Production Support Engineer
On-siteMumbai, Maharashtra, India
Job Summary
Investigate and resolve daily production issues, perform root cause analysis, and implement solutions to prevent recurring failures. Write and optimize custom queries for MySQL, Postgres, MongoDB, or Redshift to debug processes and verify data integrity. Develop and maintain Python scripts for data exports, transformations, and automation to address inefficiencies in broken workflows. Collaborate with cross-functional teams to enhance system performance, document findings for a knowledge base, and proactively identify process improvements. This role requires 3–5 years of hands-on experience in debugging and Python scripting within a technical environment. Located in Mumbai - BKC, this position supports the Engineering team's goal of ensuring stable and efficient infrastructure operations.
Required Qualifications
- 3–5 years of hands-on experience in debugging, Python scripting, and production support in a technical environment
- Strong experience with Python for scripting and automation with Pandas
- Proficient in writing and optimizing queries for MySQL, Postgres, MongoDB, Redshift, or similar databases
- Exceptional analytical and troubleshooting skills to quickly diagnose and resolve production issues
- Ability to identify inefficiencies and implement practical solutions to enhance system reliability and workflows
- Excellent verbal and written communication skills for cross-functional collaboration and documentation
Desired Qualifications
- Familiarity with ETL pipelines, APIs, or data integration tools
- Exposure to tools like Airflow, Pandas, or NumPy for data manipulation and debugging
- Familiarity with production monitoring tools like New Relic or Datadog
- Experience with cloud platforms such as AWS, GCP, or Azure
- Basic knowledge of CI/CD pipelines for deployment support
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