Sr. Product Support Analyst

Senior-level Product Support Analyst focusing on Macro Helix 340B software. Responsible for interfacing with customers to answer 340B questions, training end users, and acting as a subject-matter expert on 340B rules, processes, and software functionality. Handles inbound inquiries via calls and emails, determines root cause, and resolves or escalates per SOPs; provides high-level analytics and reporting; builds customer relationships to promote program success and product improvement; works toward meeting defined customer-service levels and satisfaction goals. Requires 2+ years of relevant experience and a degree or equivalent, with strong troubleshooting, analytical, and communication skills, proficiency with Microsoft Office (Excel in particular), and familiarity with Web-based training applications. Hybrid in-office/remote schedule in Las Colinas (Irving, TX).