Sr Product Services Engineer
On-site · Juno Beach, Florida, United States
Job Summary
Sr Product Services Engineer responsible for diagnosing and resolving complex software issues affecting customer experience. Key duties include responding to customer queries via phone, email, or chat; researching and reproducing issues in a sandbox; tracing root causes to defects, enhancements, or change management; collaborating with product teams to diagnose performance issues; contributing to minor code/script changes and deploying hotfixes; prioritizing system enhancements with product owners; assisting with sprint planning and user acceptance testing; aiding software engineering in testing and validating improvements; updating the Customer Knowledge database for common requests; and driving continuous improvement of operational metrics and customer satisfaction. The ideal candidate combines analytical problem-solving across multi-technology environments with the ability to communicate technical issues to non-technical customers and influence product roadmaps through data-driven insights.
Required Qualifications
- High School Grad / GED
- Bachelor's or Equivalent Experience
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