Sr. Product Manager
$135,200–$139,360 year
On-siteIrving, Texas, United States
Job Summary
Develop deep user empathy for customers, support agents, and operators to identify and solve problems. Conduct and analyze feedback from stakeholders, market research, customer research, usability testing, and UAT to design correct solutions. Work with senior management to create and execute the product roadmap while collaborating with software engineers to ensure launches are correct and on schedule. Produce and review product requirements documents, wireframes, prototypes, and write specifications for new features and changes. Make creative recommendations to expand the product base and vision, and suggest ways to track product use and impact on end users. This role powers the Help Center's support platform, including the customer support interface, ticket management, knowledge base, and analytics.
Required Qualifications
- A Bachelor's degree in a related field or comparable professional experience
- At least 6 years of product management & UX experience
- At least 2 years in leading product teams
- Experience as a team lead working with other disciplines to identify, scope, and execute critical projects
- Strong analytical ability and experience making data-based decisions that elevate teams, members, and products
- Strong communication skills and emotional intelligence
- A doer who builds trust within teams and creates excitement about the challenges we plan to tackle
Desired Qualifications
- Experience in developing customer support, CRM, or customer service platforms
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