Sr. Process Improvement Manager
$140,000–$160,000 year
RemoteUnited States or Minneapolis, Minnesota, United States
Job Summary
Lead end-to-end process redesign across Finance and shared services functions to improve efficiency, scalability, controls, and service delivery. Evaluate and apply AI, RPA, workflow automation, and analytics to reduce manual work and enable scalable operating models. Apply Lean Six Sigma, value stream mapping, and Kaizen methods to identify operational gaps, eliminate waste, and improve workflows. Lead a portfolio of cross-functional initiatives from strategy through execution, prioritizing based on business value and risk reduction. Partner with IT and functional leaders to integrate process, data, and technology solutions across Finance and adjacent operating teams. Define and monitor KPIs for cost, cycle time, quality, and operational efficiency, reporting results to senior stakeholders. Coach employees and direct reports on process adoption and continuous improvement practices while serving as a trusted advisor for Finance operational excellence.
Required Qualifications
- 8+ years of progressive experience in process improvement, Finance transformation, operational excellence, shared services, or back-office operations, including ownership of complex cross-functional initiatives
- Proven ability to lead department-wide transformation initiatives, influence senior stakeholders, and manage a portfolio of high-impact projects from strategy through execution
- Demonstrated success applying AI, RPA, workflow automation, analytics, or related technology to improve business processes and reduce manual effort
- Strong experience developing business cases, executive-level recommendations, operating metrics, dashboards, and performance reporting that connect initiatives to measurable business value
- Experience leading or coaching direct reports, project teams, or cross-functional working groups, with the ability to drive execution through others
- Bachelor's degree in Industrial Engineering, Business, Operations Management, Information Systems, Finance, or related field
- Lean Six Sigma Black Belt or equivalent continuous improvement certification
- Strong applied experience with Lean Six Sigma, Agile, value stream mapping, root cause analysis, and Kaizen methods to identify operational gaps, eliminate waste, and improve Finance workflows
- Strong analytical capability with the ability to convert data into actionable insights, business cases, and executive-level recommendations
- Effective people leader and cross-functional partner with strong communication, change leadership, stakeholder management, and influencing skills
- Ability to identify operational gaps, develop practical solutions, and drive execution with limited direction
- Builder mindset with the curiosity and accountability to identify problems, prototype solutions, test quickly, and scale what works
Desired Qualifications
- Background managing or contributing to a PMO, transformation office, shared services COE, or Finance operational excellence function
- Master's degree or advanced certification
- Agile, SAFe, or project management experience in complex, cross-functional environments
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