Sr. Process Improvement Consultant
$72,800–$135,200 year
On-site · Redlands, California, United States
Job Summary
The Senior Process Improvement Consultant leads advanced process improvement initiatives and mentors colleagues within the internal-consultant model. Key responsibilities include delivering and continuously improving new process improvement services, providing expert consulting and mentorship on complex projects, independently leading complex business process analysis, and actively contributing to a cross-divisional Community of Practice. Candidates must have 5+ years of experience in business process improvement, familiarity with Agile, Lean, and DevOps methodologies, strong documentation and diagramming skills, and a Bachelor's degree in business management, strategy, or a related field.
Required Qualifications
- 5+ years of experience with business process improvement
- Experience with Agile, Lean, and DevOps methodologies
- Strong documentation and diagramming skills
- Ability to think strategically and plan and implement collaboratively
- Strong sense of accountability for the success of the team and a passion for delivering value
- Experience proactively escalating issues to appropriate levels of management
- Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks
- Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or LucidChart
- Strong facilitation skills to elicit requirements from various personalities across the organization, including senior executives
- Proven experience driving consensus across multiple stakeholders from different business functions
- Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management
- Ability to understand technical jargon and communicate it in layperson’s terms
- Flexible and adaptive, reacting to project adjustments and alterations promptly and efficiently
- Ability to effectively prioritize and execute tasks independently
- Experience successfully championing change through advocacy, collaboration, and communication
Desired Qualifications
- Training, experience or certifications in Lean, Six Sigma, or Business Process Management (BPM)
- Training or direct experience with cross-functional process improvement initiatives
- Experience leading cross-functional teams, including extended business partners and third-party vendors
- Exposure to enterprise architecture frameworks and methodologies
- Experience directly leading organizational change management activities
- Project Management (PMI), Agile/Scrum training/experience
- Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK
- Knowledge of UX/UI principles
- Knowledge of enterprise architecture and business architecture frameworks (TOGAF, BIZBOK)
- Experience with ITIL processes
- Experience with ServiceNow (ITSM, ITBM, ITOM, CMDB, and related tools and practices)
- Experience working in functional areas such as product development, product management, or professional services in a software development company
Additional Requirements
- If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.