Sr. Principal Professional Services Consultant
$135,600–$238,600 year
RemoteUnited States
Job Summary
Lead end-to-end architecture and delivery of Genesys customer experience solutions, ensuring scalable, resilient, and high-performing implementations across voice, digital, and AI-powered channels. Drive technical strategy in multi-cloud environments while facilitating workshops to align business objectives with long-term transformation goals. Mentor technical consultants, define implementation standards for DevOps and cloud-native architecture, and optimize system reliability through high availability and zero-downtime deployment strategies. Identify project risks early and implement mitigation strategies to protect delivery timelines and customer satisfaction.
Required Qualifications
- Bachelor's degree in Engineering, Information Technology, or a related field
- 8+ years of experience delivering complex enterprise software or cloud-based solutions
- Proven experience in customer-facing roles, including managing complex stakeholder relationships and challenging scenarios
- Strong expertise in cloud platforms such as AWS, Azure, or Google Cloud
- Deep understanding of containerization technologies including Docker and Kubernetes
- Solid experience with SIP, voice technologies, and omnichannel customer experience platforms
- Demonstrated ability to design and implement scalable architectures across distributed systems
- Strong analytical, problem-solving, and debugging skills in complex environments
- Experience with Agile methodologies and participation in iterative delivery models
- Excellent communication skills with the ability to engage both technical and business audiences effectively
Desired Qualifications
- Experience with Genesys platforms, including Genesys Engage, Genesys Cloud, or multi-cloud deployments
- Knowledge of DevOps practices, including CI/CD pipelines, automation, and infrastructure as code
- Familiarity with Terraform, particularly within Genesys Cloud environments
- Experience with API management, networking concepts, and cloud security best practices
- Proficiency in programming or scripting languages such as Java, C#, or similar
- Experience designing reusable tools, utilities, or frameworks to improve delivery efficiency
- Understanding of enterprise integration patterns and large-scale system deployments
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