Sr Prin IT Technologist
RemotePune, Maharashtra, India
Job Summary
Design, deploy, and maintain on-premises and cloud fax solutions, including OpenText RightFax, eFax, and Biscom FAXCOM, to support secure document transmission. Lead migration projects from legacy systems to hybrid environments while troubleshooting FoIP integrations, SIP/T.38 configurations, and complex delivery issues using packet captures and root cause analysis. Integrate fax platforms with enterprise applications like Microsoft Exchange, EMR/EHR systems, and contact center solutions, and develop automation scripts for monitoring and reporting. Ensure high availability, disaster recovery, and compliance for mission-critical workflows, providing Tier 2/3 support and participating in on-call rotations. Collaborate with cross-functional teams to optimize performance and evaluate new technologies for continuous improvement.
Required Qualifications
- Minimum 5 years of progressive experience in fax systems engineering, administration, or related telecom/contact center roles
- Demonstrated expertise with on-premises fax solutions (e.g., RightFax on Windows Server)
- Demonstrated expertise with cloud fax platforms (e.g., RightFax Connect, eFax, SRFax, or equivalents)
- Strong background in enterprise telephony, VoIP, SIP, T.38, FoIP, and network protocols
- Proficiency in Windows Server administration, Active Directory, IIS, SQL Server, and PowerShell scripting
- Solid understanding of networking (TCP/IP, firewalls, NAT, VLANs, DNS), SBCs (e.g., AudioCodes, Ribbon, Oracle), and integration technologies (SMTP, APIs, REST, watched folders)
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
Desired Qualifications
- Experience in regulated industries (healthcare, finance) or large-scale enterprise environments
- Knowledge of additional fax or document automation tools (e.g., Kofax)
- Project management or migration leadership experience
- Scripting/automation beyond PowerShell or exposure to modern cloud-native patterns
- Experience with monitoring tools, change management, and ITIL processes
- Familiarity with contact center platforms and document workflows
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