Sr. Practice Assistant
$40,290–$57,637 year
On-siteBoston, Massachusetts, United States
Job Summary
Coordinate patient appointments, manage check-in and check-out duties, and maintain appointment records for outpatient clinics and surgical services. Assist callers with routine inquiries and triage matters, process patient billing forms, and scan documents into the EPIC medical record. Act as a "Super User" for scheduling, registration, and billing systems, providing assistance and training to others while handling messages related to prior authorizations and prescription refills. Perform complex functions such as surgical scheduling and schedule changes at an advanced competency level. Requires 3-5 years of office experience, proficiency in MS Office, and strong time management skills. Onsite role at 45 Francis Street with a 40-hour day shift.
Required Qualifications
- High School Diploma or Equivalent
- 3-5 years office experience
- Strong technology and MS Office skills
- Advanced Outlook
- Advanced Word
- Advanced Excel
- Advanced PowerPoint
- Knowledge of office operations and standards
- Understanding of office procedures, including filing, copying, scanning, printing, and faxing
- Ability to use the phone system
- Ability to manage more non-routine phone calls
- Ability to solve routine issues as appropriate
- Communicating effectively in writing as appropriate for the needs of the audience
- Talking to others to convey information effectively
- Understanding written sentences and paragraphs in work-related documents
- Corresponding and communicating with others clearly and effectively
- Composing/editing e-mails, memos, and letters
- Taking complete and accurate messages
- Managing one's own time
- Managing the time of others
- Well-organized
- Good time management skills
- Ability to proofread and edit written documents
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