Sr. Payments Operations Strategist
$120,000–$140,000 year
On-siteSan Diego, California, United States
Job Summary
Define forward-looking payment initiatives by translating operating company needs into scalable platform priorities and acting as the primary relationship owner for assigned Sony operating companies. Support onboarding and readiness through initial assessments, PSP/APM setup, and repeatable configuration patterns while developing success plans covering onboarding status, optimization opportunities, and roadmap dependencies. Partner with analysts to interpret performance data and lead service reviews, ensuring risks, decisions, and follow-up actions are captured and progressed. Coordinate escalations across operating companies, processors, and internal teams to drive resolution and advocate for tactical and long-term optimization opportunities. Operate independently with external parties including PSPs, card networks, and acquirers, collaborating with fraud, data science, and engineering teams on strategy and risk decisioning. Occasional domestic or international travel may be required for collaboration and partner meetings.
Required Qualifications
- 7+ years of diverse payments experience in a digital ecommerce environment with demonstrable results
- Experience in payment optimisation, complex payments contracting, PSP and payment method management and payment operations
- Strong commercial and analytical mindset, with the ability to interpret payment data and present clear, actionable recommendations
- Experience managing complex stakeholder relationships across internal teams, external partners or enterprise customers
- Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesise complex inputs and develop clear recommendations, while validating outputs and applying appropriate judgement around data sensitivity
- Understanding of cultural and regional differences in attitudes towards online payment systems
- Network of industry relationships including processors, acquirers, card schemes, alternative payment providers and like-minded merchants with similar priorities
- Experience navigating the payment regulatory and card scheme landscape
- Ability to navigate successfully across complex, geographically and commercially diverse internal operations
- Ability to deliver high impact, high quality proposals and presentations and confidently lead meetings with senior stakeholders
- Self-starter who is solution focused and able to work under their own initiative with little day-to-day oversight
- Experience working under pressure in a fast-paced, evolving environment
- Occasional domestic or international travel
- Flexibility to accommodate meetings with global colleagues and partners across time zones
- Honesty, trustworthiness and ethical conduct
Desired Qualifications
- Desirable Experience in the video games industry or digital entertainment industry
- Experience supporting multi-tenant, platform, marketplace or payment orchestration environments
- Experience working with product, engineering, operations, risk or fraud teams on payments-related initiatives
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