Sr. Operations Representative
On-siteNorth Carolina, United States
Job Summary
Monitor enterprise infrastructure, applications, and payment systems to ensure continuous availability, executing production schedules and file transmissions. Detect, investigate, and resolve production issues while performing root cause analysis and documenting findings for informed decision-making. Utilize AI-powered tools to automate repetitive tasks, improve documentation, and drive continuous improvement initiatives. Provide technical support to financial institutions regarding connectivity and file transfer technologies, serving as a mentor to junior team members during assigned shifts. Maintain operational readiness through system health checks and validate seamless shift transitions.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Mathematics, or equivalent combination of education and professional experience
- Minimum 3–5 years of experience supporting enterprise production operations or Network Operations Centers (NOC)
- Experience supporting Windows, UNIX/Linux, and enterprise infrastructure environments
- Working knowledge of enterprise monitoring platforms such as Splunk, Dynatrace, SolarWinds, SCOM, or similar tools
- Understanding of networking concepts, TCP/IP, file transfer technologies, and enterprise communications
- Experience working in high-availability, mission-critical production environments
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently while exercising sound judgment
- Strong attention to detail and commitment to operational quality
- Ability to prioritize multiple tasks in a fast-paced operational environment
- Must be able to work on a set schedule that ensures 24/7 coverage for TCH customers
- Overtime and weekend hours are required
Desired Qualifications
- Experience supporting financial services, banking, or payment processing systems
- Working knowledge of ACH, RTP®, Fedwire, CHIPS, or ISO 20022 payment systems
- Experience using AI-powered productivity tools, Microsoft Copilot, ChatGPT, Power Automate, or similar technologies
- Familiarity with scripting or automation tools such as PowerShell, Python, Bash, or Power Automate
- Experience using ServiceNow or other IT Service Management platforms
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