Sr. Operations Manager
On-siteIndianapolis, Indiana, United States
Job Summary
Own performance and execution for one or more functions within the Fulfillment Center while leading, mentoring, and developing a team of operations professionals. Design and implement strategies that streamline workflows, boost efficiency, and reduce cost without compromising quality. Balance competing priorities by flexing the workforce to match real-time demand and partner with cross-functional teams to keep end-to-end operations seamless. Dig into operational data to spot bottlenecks, track KPIs closely, and drive corrective action when performance drifts off target. Lead continuous improvement efforts, process redesign, automation, and smarter ways of working while building and maintaining SOPs that keep operations consistent and audit ready. Report out regularly to senior leadership on performance, projects, and key initiatives.
Required Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field
- 5+ years in management role in e-commerce distribution
- Sound judgment under pressure, the ability to make decisions, solve problems, and redirect the workforce in a fast-changing Fulfillment Center environment
- Proven leadership across cross-functional teams, with a track record of motivating people to obtain goals
- Sharp analytical instincts, comfortable turning data into decisions
- Working knowledge of data analysis tools to extract insight and inform strategy
- Strong communication skills across internal and external stakeholders
- Experience juggling multiple concurrent projects
- Bachelor's degree strongly preferred. We'll also consider high-potential candidates with a high school diploma/GED plus 5+ years of leadership experience in a high-SKU-volume (40,000+) warehousing e-commerce environment, or an equivalent combination of education and experience
Desired Qualifications
- Lean Six Sigma or other process-improvement training
- SQL familiarity
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